MISSION:

The Regional Clinical Engineering Service provides technical expertise and support by ensuring that Diagnostic and Therapeutic Equipment are safe, properly functioning, and readily available to health care providers at an economical cost.

VISION:

Offering a complete service package oriented to the customers needs and expanding their expectation by superior customer service. These areas will be managed by always keeping the best interests and needs of the customer as the number one priority. This direction is accomplished by offering services in the following areas:

Customer Perspective:

Become more customer-focused department and heighten visibility in every way:

• Technology Management/Assessment
• In-service/Education Management

• Fiscal Management/Cost Containment, Reduction, Avoidance
• Service Contract Management

Internal Process Perspective (Operational Efficiency):

Continuously improve systems to achieve operational excellence.

• Risk Management/Assessment
• Product Recall Management
• Preventive Maintenance
• Repairs

Employee Learning and Growth Perspective:

Continue to improve and add value for our customers and stakeholders:

• Compliance with standards
• Hospital Accreditation
• Department Certification
  

VALUES:

Operational excellence:

We are pursuing an operational excellence and discipline focused on high standard of service.

Customer Sensitivity:

We strive to offer simply the best solution to unique customer’s needs. We don’t look for one-time transactions, but instead focus on long-term relationship building.

Trust and Respect:

We will demonstrate trust by maintaining confidentiality, promoting open and honest communication, and respecting the other person’s point of view.